AWS Chatbot ChatOps for Slack and Amazon Chime AWS News Blog

What is AWS Chatbot? AWS Chatbot

aws chatbot slack

You receive following notification on Slack channel when the specific Lambda fails to execute. Now that we have initial set up ready, let’s discuss a few use cases where you aws chatbot slack can use the bot with other AWS services. When you pass the logical ID of this resource to the intrinsic Ref function, Ref returns the ARN of the configuration created.

  • You can retrieve diagnostic information, configure AWS resources, and run workflows.
  • To create an AWS Support case from Slack, enter @aws support create-case and follow the AWS Chatbot prompts to provide it with all the required parameters.
  • Like a top-notch symphony orchestra, enterprise software development requires a feat of coordination and collaboration.

That means they can address situations before they become full-blown issues, whether it’s a budget deviation, a system overload or a security event. The most important alerts from CloudWatch Alarms can be displayed as rich messages with graphs. Teams can set which AWS services send notifications where so developers aren’t bombarded with unnecessary information.

Step 2: Create an SNS topic

AWS Chatbot supports using all supported AWS services in the

Regions where they are available. Abhijit Barde is the Principal Product Manager for AWS Chatbot, where he focuses on making it easy for all AWS users to discover, monitor, and interact with AWS resources using conversational interfaces. Gain near real-time visibility into anomalous spend with AWS Cost Anomaly Detection alert notifications in Microsoft Teams and Slack by using AWS Chatbot. The Support Command Permissions policy applies only to the

AWS Support service. Follow the prompts from AWS Chatbot to fill out the support case with its needed parameters.

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AWS Chatbot posts real-time notifications in-channel, enabling teams to respond near-instantaneously without switching between applications. Users can also pull diagnostic information or run AWS Command Line Interface commands in-channel, cutting out context switching and speeding up the resolution process. Quickly establish integrations and security permissions between AWS resources and chat channels to receive preselected or event-driven notifications in real time. If you work on a DevOps team, you already know that monitoring systems and responding to events require major context switching. In the course of a day—or a single notification—teams might need to cycle among Slack, email, text messages, chat rooms, phone calls, video conversations and the AWS console.

Next steps

You can enter a complete AWS CLI command with all the parameters, or you can enter the command

without parameters and AWS Chatbot prompts you for missing parameters. In order to successfully test the configuration from the console, your role must also have permission to use the AWS KMS key. If you do not have an AWS account, complete the following steps to create one. With AWS Chatbot, you can use chat rooms to monitor and respond to events in your AWS Cloud. You only pay for the underlying services that you use, in the same manner as if you were using them without AWS Chatbot. Make sure to delete any resources that you do not plan to use in the future to avoid incurring costs.

aws chatbot slack

In this post, we described seven use cases where you can use AWS Chatbot to receive notifications on your Slack channel from different AWS services. This helps you proactively detect and fix issues in your infrastructure and avoid any major outages, security breaches, and cost deviations. We used AWS Management Console to do necessary configurations for each use case. You can automate these solutions based on your specific requirements using AWS CloudFormation or AWS CLI or SDK. Since launching EKM, we’ve added new features to give users even more visibility into and oversight of their information in Slack.

Notify Slack on Amazon EC2 CPU usage spike

(You can read step-by-step instructions on the AWS DevOps Blog here.) And that means your teams are well on their way to better communication and faster incident resolutions. In this post, I walked you through the steps to set up an AWS Chatbot configuration and securely run AWS CLI commands to configure AWS resources from Slack. AWS Chatbot will also provide an option to refine the AWS CLI command results by prompting you to rerun the AWS CLI command with optional parameters. Safely configure AWS resources, resolve incidents, and run tasks from Microsoft Teams and Slack without context switching to other AWS management tools. Not only does this speed up our development time, but it improves the overall development experience for the team.” — Kentaro Suzuki, Solution Architect – LIFULL Co., Ltd.

AWS Chatbot comes loaded with pre-configured permissions templates, which of course can be customized to fit your organization. If you find you are unable to run commands, you may need to switch your user role or contact your administrator to find out what actions are permissible. If you would like to add AWS Chatbot access to an existing user or group, you can choose from allowed Chatbot actions in IAM. If you encounter issues when trying to receive notifications, click troubleshooting AWS Chatbot documentation. We would like to receive notifications on Slack channel when the CPU utilization of EC2 instances reaches the threshold of 70%.

Read the FAQs to learn more about AWS Chatbot notifications and integrations. Collaborate, retrieve observability telemetry, and respond quickly to incidents, security findings, and other alerts for applications in your AWS environment. All this happens securely from within the Slack channels you already use every day.

aws chatbot slack

This allows you to use a mobile device to run commands without running into issues with the mobile device automatically converting a double hyphen to a long dash. After you sign up for an AWS account, secure your AWS account root user, enable AWS IAM Identity Center, and create an administrative user so that you

don’t use the root user for everyday tasks. After configuring the alarm, as soon as your EC2 instances’ CPU usage crosses the threshold, you receive the following notification on your Slack channel. In practice, that means users no longer have to download and upload data between systems, which slows things down and introduces errors.

Select the directory option from the above «Directory» header!

You can configure AWS Chatbot for multiple AWS accounts in the same chat channel. When you work

with AWS Chatbot for the first time in that channel, it will ask you which account you want to use. To perform actions in your chat channels, you must first have the appropriate permissions. For more information about AWS Chatbot’s permissions, see Understanding permissions. To receive a notification when a Lambda function fails to execute, create a CloudWatch alarm, select AWS Lambda namespace, Errors as metric name and select the Lambda function to watch. It can send alerts, run commands to return diagnostic information, invoke AWS Lambda functions and create AWS support cases.

aws chatbot slack

Customers can now monitor, operate, and troubleshoot AWS workloads from Slack channels without switching context between Slack and other AWS Management Tools. Additionally, you can configure channel permissions to match your security and compliance needs by modifying account-level settings, using predefined permission templates, and using guardrail policies. This lets DevOps teams use chat channels as the primary means of collaboration when monitoring events, analyzing incidents, and operating AWS workloads. You can also run AWS CLI commands directly in chat channels using AWS Chatbot. You can retrieve diagnostic information, configure AWS resources, and run workflows.

When something does require your attention, Slack plus AWS Chatbot helps you move work forward more efficiently. In a Slack channel, you can receive a notification, retrieve diagnostic information, initiate workflows by invoking AWS Lambda functions, create AWS support cases or issue a command. For any AWS Chatbot role that creates AWS Support cases, you need to attach the AWS Support command permissions policy to the role. For existing roles, you will

need to attach the policy in the IAM console.

The following example shows the sample interaction and the command output on the execution of the AWS CLI command. In this post, I will show you AWS Chatbot configuration steps and share sample DevOps use cases to configure your AWS resources using AWS CLI commands from Slack channels. To top it all off, thanks to an intuitive setup wizard, AWS Chatbot only takes a few minutes to configure in your workspace. You simply go to the AWS console, authorize with Slack and add the Chatbot to your channel.